GTX logo
Welcome to GTX
YouTube Logo
GTX Customer Support

The installed program version does not match the license provided by GTX

On the start of the GTX program, alert messages followed by a Demonstration mode message will appear if there is a version mismatch between the license provided by GTX and the version of GTXRaster CAD or Image CAD that was installed. 

GTX determines the program version that a license will support according to the GTX serial number of the purchased program. The program version that was chosen during installation may be determined after the start of the GTX program session by entering the gInfo command on the AutoCAD or Image CAD command line. To correct version inconsistency, changeable configuration variables in the GTX program folder's gtxrast.cfg file may be adjusted, as defined in the following.

For Image CAD, the product level and Demo mode controls

REM **Product level. Settings include ICAD, ICADPLUS.**

For Raster CAD, the product level and Demo mode controls

REM **Product level. Settings include RCAD, RCADPLUS, RTOOLS, R2V.**

These messages may be expected if there is a program/license version inconsistency.

For a HASP licensed program there will be a 'not programmed for' message

For a Flex licensed program the details of the GTX license file are rejected

Software License
Activation Help
Support Navigator
Product FAQ
Request Support

Footer bullet1 Footer bullet2 Footer bullet3

© Copyright 2021 GTX. All Rights Reserved.
GTXScanClean is protected by U.S. Patent No. 7,016,536

GTX Europe, Ltd. address and phone number have changed. March 31, 2021

GTX Europe, Ltd. • Cams Hall, • Fareham, Hampshire
United Kingdom PO16 8AB • tel: +44 (0) 1329.227.455 • fax: +44 (0) 1329.227.445 • email:
(UK registration information • Company: GTX Europe Ltd. • Registered Number: 2156326 • Place of registration: England)

r2v raster to vector tiff cals g4 raster to vector paper to cad paper to cad paper to cad tiff view markup redline view markup redline view markup redline vectorization vectorisation vectorization vectorisation vectorization vectorisation R2V GTXRaster CAD GTXRaster Trace GTXRaster CAD Plus GTXRaster R2V GTXImage CAD GTXImage Tools scanclean ScanClean GTXScan Clean Rastercad rastertrace rastercad plus raster r2v v2r rasterization rasterisation rasterization rasterisation rasterization rasterisation Redlining Markup